- IT Service Management

Developing, Reengineering, and Improving IT Service Management

Boost efficiency and reduce risk in your companies IT environment by changing the way your business uses technology
IT Expert
Jeanette

What is ITSM?

The operations undertaken by an organisation to plan, construct, deliver, operate, and regulate information technology (IT) services given to clients are known as information technology service management (ITSM). These services help you gain a comprehensive understanding of your IT environment to steer your way through the technology landscape.

Our ITSM Process

We assist you in the process of designing, implementing, maintaining, and enhancing the IT services offered by the enterprise to its end users

How can ITSM Help your Business?

We Offer Results-Driven Solutions To Transform Your Business.

Our Services

Ardent offers an assortment of ITSM services to accommodate your business needs

IT Inventory Management

It is an integrated and holistic set of business processes that connect budgetary, obligations, and inventory operations to sustain life cycle planning and strategic decision-making in the IT environment. It ensures the effective authority of IT asset inventory. Inventory management can help companies keep track of how much product they have left over at any given time.

Software License Management

Software License Management (SLM) is the process of managing software licenses for enterprise-wide use from a single console. It allows the company to easily keep track of software licensed from third parties in order to ensure that all licensing software in use is properly paid for and in compliance with end-user agreements, as well as to improve cyber security.

IT Asset Management

IT asset management is the process of indexing, monitoring, and sustaining a company’s software, both in-house and purchased. It integrates the way to check and evaluate financial and contractual aspects to steer service success with a greater grasp of how IT assets assist the business and users. It provides a framework for detailing and handling the service life of each IT asset, from when it is used to when it is made redundant.

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What Happens Next?

Frequently Asked Questions

An ITSM assessment is a thorough examination of your ITSM processes and system capabilities. They compare your company’s current ITSM performance to the industry-standard Information Technology Infrastructure Library (ITIL) framework.
Some of the best examples of ITSM methods are change management, capacity planning, configuration management, disaster recovery, performance management, availability management and many others.
The ITSM framework outlines the set of processes and practices required to manage and support IT services. The ITSM framework supports the full spectrum of IT services, in a vendor-independent manner.
Periphery of IT services management is huge; however, mostly includes the following:
  • Deployment and support of enterprise applications
  • Architecting and optimizing IT infrastructure
  • Networking and cloud resources
  • Creation and management of processes.